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About Carnival

Carnival Corporation is the world's largest travel leisure company, with a fleet of over 100 cruise vessels across 10 brands. To deliver personalized experiences for every passenger, Carnival’s OceanMedallion system combines wearable IoT medallions, a mobile app, and IoT sensors throughout each vessel. By seamlessly handling massive volumes of real-time data from the system, Couchbase helps Carnival provide highly personalized services that build brand loyalty and generate additional upsell revenue.

Story highlights
  • OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
  • Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
  • Guest profile and preference data is securely stored for future voyages
Key results:
  • 100 vessels across 10 cruise lines
  • <5K passengers aboard the ships
  • 100% uptime for ship operations
Story highlights
  • OceanMedallion system captures and matches behavior-based preferences of guests, increasing brand loyalty and upsells
  • Automatic syncing to AWS data centers provides real-time speed impervious to internet disruption
  • Guest profile and preference data is securely stored for future voyages
Key results:
  • 100 vessels across 10 cruise lines
  • <5K passengers aboard the ships
  • 100% uptime for ship operations

“All the intelligence has to be processed on the edge so it can be invested back into the guest experience in real time.”

John Padgett,President, Carnival

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Case study
Carnival Corporation: Smooth sailing with Couchbase
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How travel and hospitality companies are adapting with AI
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