A few pesky things for a Couchbase Capella trial account

Couchbase Capella
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  1. You get an email to renew it for 30 days, but online you can do it only for half of this.
  2. One email to capella-help@couchbase.com came back with error.
  3. I filled-in a request 11 days ago to try as well Analytics and Eventing, as instructed, and no feedback yet (the request is still there, I see it).

I love your product guys, but please try to fix this unprofessional little things at the service level. They matter and make you look bad :frowning:

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I apologize for this. I’ve brought this post to their attention.

  • Mike
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No problem, @mreiche, thanks for the feedback. I just tried to bring constructive feedback :slight_smile:

And look, for your support email (my second point), I’ve seen and used in the Eventing screen online help@couchbase.com, when it was in fact capella-help@couchbase.com. But “capella-” appeared on the previous row, and this was not a hyperlink. A small usability issue…

Cheers,
Cristian

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Thanks for your feedback. We have some major enhancements planned for free trials in the near future which should alleviate some of the experience issues.
As far as eventing and analytics - at this time, we don’t have plans of supporting the same in free trial. The reason is that trial node config is not beefy enough for you to experience or evaluate the full potential of these services. For that, you have the option to do a paid limited time PoC which will give you access to these features and more.

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@priya.rajagopal No problem, but update your automated messages you send in the meantime. This is the kind of misinformation we receive today:

2024-08-21 10_26_56-Action needed to keep your Capella trial going - cristiscu@gmail.com - Gmail
2024-08-21 10_26_56-Action needed to keep your Capella trial going - cristiscu@gmail.com - Gmail765×526 40.7 KB

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Noted. Thanks for detailed feedback. As part of the above mentioned enhancements, the emails will be getting a makeover.

However, I would like to clarify that the “advanced trial” that is been referred to is the PoC that I mentioned in my response. It is the “advanced” version and you would coordinate with our team to get started with it. It is not part of 30-day free trial. So that statement is correct.

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@priya.rajagopal I totally get it, but it’s not 100% “correct”, it is at least misleading :slight_smile:

When, in the context of a FREE trial, you encourage people to also get some more “advanced trial”, you should at least say that this will cost them money.

And it’s no longer a “trial”, it becomes more like a …paid service :sunglasses:

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