Install of 7.0.1 fails on Win 2016 x64

Couchbase Server
1

When running the couchbase-server-enterprise_7.0.1-windows_amd64.msi the install process rolls back half-way through, windows application logs show failure 1603. How do I install the software? I am full admin on the system.

2

Hi AlexFaris,
Thanks for using our product. I have some questions.
Is it the first time you install Couchbase on Windows server?
What is the Windows version?
Thanks

3

Hello,

Welcome to the Couchbase forums!

Are you able to provide us the relevant snippet from the installer logs? (Refer to Enable Windows Installer logging - Windows Client | Microsoft Docs if you need help collecting it). Wanted to check if your error message is same as this:

MSI (s) (08:28) [12:19:11:871]: Executing op: CustomActionSchedule(Action=RollbackInstallCbpy,ActionType=1345,Source=BinaryData,Target=WixQuietExec64,CustomActionData="C:\WINDOWS\sysnative\cmd.exe" /s /c "rmdir /s /q "C:\Program Files\Couchbase\Server\lib\python\runtime"")
MSI (s) (08:28) [12:19:11:872]: Executing op: ActionStart(Name=InstallCbpy,Description=Installing Python 3,)
Action 12:19:11: InstallCbpy. Installing Python 3
MSI (s) (08:28) [12:19:11:873]: Executing op: CustomActionSchedule(Action=InstallCbpy,ActionType=1025,Source=BinaryData,Target=WixQuietExec64,CustomActionData="C:\WINDOWS\sysnative\cmd.exe" /s /c ""C:\Program Files\Couchbase\Server\lib\python\cbpy-installer.exe" /NoRegistry=1 /S /D=C:\Program Files\Couchbase\Server\lib\python\runtime")
MSI (s) (08:28) [12:19:11:894]: Creating MSIHANDLE (85) of type 790536 for thread 21800
MSI (s) (08:4C) [12:19:11:894]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI313C.tmp, Entrypoint: WixQuietExec64
MSI (s) (08!A0) [12:19:11:982]: Creating MSIHANDLE (86) of type 790531 for thread 3232
WixQuietExec64:  Entering WixQuietExec64 in C:\WINDOWS\Installer\MSI313C.tmp, version 3.11.4516.0
MSI (s) (08!A0) [12:19:11:982]: Closing MSIHANDLE (86) of type 790531 for thread 3232
MSI (s) (08!A0) [12:19:11:983]: Creating MSIHANDLE (87) of type 790531 for thread 3232
WixQuietExec64:  "C:\WINDOWS\sysnative\cmd.exe" /s /c ""C:\Program Files\Couchbase\Server\lib\python\cbpy-installer.exe" /NoRegistry=1 /S /D=C:\Program Files\Couchbase\Server\lib\python\runtime"
MSI (s) (08!A0) [12:19:11:983]: Closing MSIHANDLE (87) of type 790531 for thread 3232
MSI (s) (08:4C) [12:19:12:205]: Closing MSIHANDLE (85) of type 790536 for thread 21800
MSI (s) (08:28) [12:19:12:206]: Executing op: ActionStart(Name=FixConfig,,)
Action 12:19:12: FixConfig. 
MSI (s) (08:28) [12:19:12:207]: Executing op: CustomActionSchedule(Action=FixConfig,ActionType=3073,Source=BinaryData,Target=WixQuietExec64,CustomActionData="C:\WINDOWS\sysnative\cmd.exe" /s /c ""C:\Program Files\Couchbase\Server\bin\installer-util.exe" "C:\Program Files\Couchbase\Server\FOO" fixpaths")
MSI (s) (08:28) [12:19:12:208]: Creating MSIHANDLE (88) of type 790536 for thread 21800
MSI (s) (08:F0) [12:19:12:208]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3295.tmp, Entrypoint: WixQuietExec64
MSI (s) (08:E0) [12:19:12:208]: Generating random cookie.
MSI (s) (08:E0) [12:19:12:209]: Created Custom Action Server with PID 4380 (0x111C).
MSI (s) (08:C8) [12:19:12:226]: Running as a service.
MSI (s) (08:C8) [12:19:12:228]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
MSI (s) (08!B4) [12:19:12:241]: Creating MSIHANDLE (89) of type 790531 for thread 9140
WixQuietExec64:  Entering WixQuietExec64 in C:\WINDOWS\Installer\MSI3295.tmp, version 3.11.4516.0
MSI (s) (08!B4) [12:19:12:242]: Closing MSIHANDLE (89) of type 790531 for thread 9140
MSI (s) (08!B4) [12:19:12:242]: Creating MSIHANDLE (90) of type 790531 for thread 9140
WixQuietExec64:  "C:\WINDOWS\sysnative\cmd.exe" /s /c ""C:\Program Files\Couchbase\Server\bin\installer-util.exe" "C:\Program Files\Couchbase\Server\FOO" fixpaths"
MSI (s) (08!B4) [12:19:12:242]: Closing MSIHANDLE (90) of type 790531 for thread 9140
MSI (s) (08!B4) [12:19:12:275]: Creating MSIHANDLE (91) of type 790531 for thread 9140
WixQuietExec64:  C:\Program Files\Couchbase\Server\bin\..\lib\python\runtime\python.exe does not exist!
MSI (s) (08!B4) [12:19:12:276]: Closing MSIHANDLE (91) of type 790531 for thread 9140
MSI (s) (08!B4) [12:19:12:277]: Creating MSIHANDLE (92) of type 790531 for thread 9140
WixQuietExec64:  Error 0x80070001: Command line returned an error.
MSI (s) (08!B4) [12:19:12:277]: Closing MSIHANDLE (92) of type 790531 for thread 9140
MSI (s) (08!B4) [12:19:12:277]: Creating MSIHANDLE (93) of type 790531 for thread 9140
WixQuietExec64:  Error 0x80070001: QuietExec64 Failed
MSI (s) (08!B4) [12:19:12:278]: Closing MSIHANDLE (93) of type 790531 for thread 9140
MSI (s) (08!B4) [12:19:12:278]: Creating MSIHANDLE (94) of type 790531 for thread 9140
WixQuietExec64:  Error 0x80070001: Failed in ExecCommon method
MSI (s) (08!B4) [12:19:12:278]: Closing MSIHANDLE (94) of type 790531 for thread 9140
CustomAction FixConfig returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (08:F0) [12:19:12:279]: Closing MSIHANDLE (88) of type 790536 for thread 21800
Action ended 12:19:12: InstallFinalize. Return value 3.
MSI (s) (08:28) [12:19:12:295]: Note: 1: 2265 2:  3: -2147287035 
MSI (s) (08:28) [12:19:12:296]: User policy value 'DisableRollback' is 0
MSI (s) (08:28) [12:19:12:296]: Machine policy value 'DisableRollback' is 0
MSI (s) (08:28) [12:19:12:297]: Note: 1: 2318 2:  
MSI (s) (08:28) [12:19:12:301]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1393123936,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (08:28) [12:19:12:301]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (08:28) [12:19:12:301]: Executing op: DialogInfo(Type=1,Argument=Couchbase Server 7.0.0-5302 Enterprise Edition)
MSI (s) (08:28) [12:19:12:302]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action 12:19:12: Rollback. Rolling back action:
Rollback: FixConfig`Preformatted text`
type or paste code here
4

yes, my error is exactly like that

5

Windows Server 2016 Standard, first time running the installer, this machine has never had couchbase installed on it

6

@AlexFaris thanks for confirming the error code is the same - we already have a ticket filed for this Loading... which will be fixed in our upcoming maintenance release for 7.0. Meanwhile, please try the workaround mentioned there:

  • Right-click cmd.exe and choose “run as administrator”
  • Launch couchbase installer via “call couchbase-server-enterprise_7.0.0-windows_amd64.msi”

Hope this helps.

Best,
Arun

7

Hi,
I know it’s already some time since the original post but I want to share my recent experience installing CB Enterprise 7.1.0 on Windows 2019 Server.

Symptom: during installation, the installation will “Rolling back action”
(all installation prerequisites are already met)

This problem does not occur after we removed the following environment variables from the server host:

  • PYTHONHOME
  • PYTHONPATH

We came into this solution after examining installation logs collected using this command:
msiexec /i “D:\couchbase-server-enterprise_7.1.0-windows_amd64.msi” /L*V “D:\log\CBinstall.log”

In the installation logs we found some error messages related to Python Path, so we came into taking above action to remove unused Python-related environment variables. And it solved the issue.

Hope this helps,
Yoseph.