Syncgateway failed to start with error "Job for sync_gateway.service failed because the control process exited with error code. See "systemctl status sync_gateway.service" and "journalctl -xe" for details

Mobile Sync Gateway
1

Hi Guys,

I have one server where i have my couchbase and sync_gateway installed . CB server is up and running and i’m able to access the couchbase gui page as well. Sync gateway starts with the default json while but i wanted to configure the sync btwn the sync_gateway and my couchbase server and below is my new json file paramter enteries.

{
“adminInterface”: “10.10.63.11:4985”,
“interface”: “10.10.63.11:4986”,
“databases”: {
“db1”: {
“server”: “http://10.11.22.33:8091”,
“bucket”: “Test1”,
“username”: “sync_gateway”,
“password”: “test@2021”,
“enable_shared_bucket_access”: true,
“import_docs”: true,
“num_index_replicas”: 0,
“users”: {
“GUEST”: { “disabled”: false, “admin_channels”: ["*"] }
“allow_conflicts”: false,
“revs_limit”: 20
},
}
}
}

But syncgateway start is giving an error in the logs.

2021-05-12T22:25:03.714+05:30 ==== Couchbase Sync Gateway/2.8.2(1;4df7a2d) EE ====
2021-05-12T22:25:03.714+05:30 ==== Couchbase Sync Gateway/2.8.2(1;4df7a2d) EE ====
2021-05-12T22:25:03.721+05:30 [ERR] Error opening database syncgateway: 502 Unable to connect to Couchbase Server (connection refused). Please ensure it is running and reachable at the configured host and port. Detailed error: Fatal error connecting to bucket – rest.RunServer() at config.go:1086

Please let me what could be the issue.

2

As indicated in the error message, the Sync Gateway is unable to access the server. Did you try opening up the http://10.11.22.33:8091 in a browser on sync gateway machine (or any external machine)? Also did you configure the “Test1” bucket on sever?

Also, would suggest using “couchbase” protocol for connecting sync gateway to server.

3

Yep I do not have issue any issue with the couchbase server http://serverip:8091 I’m able to access the GUI. Yes Test1 bucket do exist in the couchbase server.

4

You will need all client-to-node ports opened for SG to connect to:

Client-to-node
Unencrypted : 8091-8096, 9140, 11210, 11211
Encrypted : 11207, 18091-18096