Unable to connect to the couchbase server via sdk-doctor-linux

[sandeep.bawalia]

Hi,

We are using couchbase for one of our application (https://www.skolrup.com) but suddenly it stopped working. We tried to check the connectivity check with sdk-doctor-linux and got invalid bucket name/password. We can use the same credentials from Admin portal. Can you please suggest what could be the issue here?

Logs from SDK -

|====================================================================|
| ___ ___ _ __ ___ ___ ___ _____ ___ ___ |
| / | | |/ /| \ / _ \ / | / _ | _ \ |
| _ \ |) | ’ <| |) | () | (_ | || () | / |
| |//||_\ |/ _/ _| |_| __/||\ |
| |
|====================================================================|

Note: Diagnostics can only provide accurate results when your cluster
is in a stable state. Active rebalancing and other cluster configuration
changes can cause the output of the doctor to be inconsistent or in the
worst cases, completely incorrect.

13:14:27.992 INFO Parsing connection string couchbase://{IP-ADDRESS}/skolr
13:14:27.992 INFO Connection string identifies the following CCCP endpoints:
13:14:27.992 INFO 1. {IP-ADDRESS}:11210
13:14:27.992 INFO Connection string identifies the following HTTP endpoints:
13:14:27.992 INFO 1. {IP-ADDRESS}:8091
13:14:27.992 INFO Connection string specifies bucket skolr
13:14:27.992 WARN Your connection string specifies only a single host. You should consider adding additional static nodes from your cluster to this list to improve your applications fault-tolerance
13:14:27.992 INFO Performing DNS lookup for host {IP-ADDRESS}
13:14:27.992 INFO Attempting to connect to cluster via CCCP
13:14:27.992 INFO Attempting to fetch config via cccp from {IP-ADDRESS}:11210
13:14:27.997 ERRO Failed to fetch configuration via cccp from 1{IP-ADDRESS}:11210 (error: invalid bucket name/password)
13:14:27.997 INFO Attempting to connect to cluster via HTTP (Terse)
13:14:27.997 INFO Attempting to fetch terse config via http from {IP-ADDRESS}:8091
13:14:28.002 ERRO Failed to fetch terse configuration via http from {IP-ADDRESS}:8091 (error: incorrect bucket/password)
13:14:28.002 INFO Attempting to connect to cluster via HTTP (Full)
13:14:28.002 INFO Failed to connect via HTTP (Full), as it is not yet supported by the doctor
13:14:28.002 INFO Selected the following network type:
13:14:28.002 ERRO All endpoints specified by your connection string were unreachable, further cluster diagnostics are not possible
13:14:28.002 INFO Diagnostics completed

Summary:
[WARN] Your connection string specifies only a single host. You should consider adding additional static nodes from your cluster to this list to improve your applications fault-tolerance
[ERRO] Failed to fetch configuration via cccp from {IP-ADDRESS}:11210 (error: invalid bucket name/password)
[ERRO] Failed to fetch terse configuration via http from {IP-ADDRESS}:8091 (error: incorrect bucket/password)
[ERRO] All endpoints specified by your connection string were unreachable, further cluster diagnostics are not possible

[mreiche]

Be careful with passwords (or usernames or bucketnames) that contain special characters that might be processed and translated by the shell. To avoid that, enclose in single quotes.

i.e. ‘Administrator:password’

[graham.pople]

@sandeep.bawalia just to check the basics - does the bucket sklor still exist?

[sandeep.bawalia]

@graham.pople This is a dummy bucket name. I added a dummy name here instead of actual bucket name.

[graham.pople]

@sandeep.bawalia understood. You may be able to anticipate my follow-up question